Last updated: August 9, 2026

At ESCOBI Non Specialized Wholesale Trading, we are committed to resolving any concerns or disputes in a fair, transparent, and timely manner. We encourage all customers to reach out to us directly before pursuing any formal action.

1. Our Commitment

We take all customer concerns seriously. Our goal is to resolve disputes amicably and efficiently, ensuring a positive experience for all parties involved.

2. Step 1 – Contact Us Directly

If you have a concern or dispute regarding an order, product, or our services, please contact us first through our website at escobi.site. Provide the following details:

• Your full name and contact information
• Order number (if applicable)
• A clear description of the issue
• Any supporting documents or photos

We will acknowledge your concern within 2 business days and aim to provide a resolution within 7 business days.

3. Step 2 – Internal Review

If your concern is not resolved to your satisfaction after initial contact, you may request an internal review. Our management team will re-examine the matter and provide a final decision within 10 business days.

4. Step 3 – Mediation

If the dispute remains unresolved after our internal review, both parties may agree to engage a neutral third-party mediator to facilitate a resolution. The costs of mediation shall be shared equally between both parties unless otherwise agreed.

5. Step 4 – Legal Action

If mediation is unsuccessful or not agreed upon, either party may pursue legal remedies available under the laws of the Republic of the Philippines. Any legal proceedings shall be filed in the appropriate courts with jurisdiction over the matter.

6. Governing Law

This Dispute Resolution Policy is governed by and construed in accordance with the laws of the Republic of the Philippines. Both parties agree to submit to the jurisdiction of Philippine courts for the resolution of any disputes.

7. Good Faith

Both ESCOBI and our customers agree to act in good faith throughout the dispute resolution process, with the shared goal of reaching a fair and reasonable outcome.

8. Contact Us

To initiate a dispute resolution request, please contact us through our website at escobi.site. We are here to help and committed to making things right.