Return and Refund Policy


Last updated: August 9, 2026

At ESCOBI Non Specialized Wholesale Trading, we want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item was received damaged or defective.
  • The wrong item was delivered.
  • The item does not match the product description on our website.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Returns must be requested within 7 days of receiving your order.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, opened, or damaged by the customer.
  • Items returned after the 7-day return window.
  • Perishable goods or items marked as final sale.
  • Items without original packaging or proof of purchase.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us through our website at escobi.site within 7 days of receiving your order.
  2. Provide your order number, a description of the issue, and photos of the item if it is damaged or incorrect.
  3. Wait for our team to review your request. We will respond within 2-3 business days.
  4. If your return is approved, we will provide instructions on how to send the item back.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
  • Partial refunds may be granted in cases where only part of the order is returned or the item shows signs of use.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

If you received a defective or incorrect item and would like an exchange instead of a refund, please indicate this when contacting us. Exchanges are subject to product availability.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

7. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please:

  1. Check your bank account or payment method again.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you have done the above and still have not received your refund, please contact us at escobi.site.

8. Contact Us

For any questions or concerns regarding returns and refunds, please reach out to us through our website at escobi.site. Our team is happy to assist you.